⭐ Warranty & Support

Reliable support for electricians, distributors, integrators and SDA providers.

TEM products are designed for long‑term reliability, modular servicing, and consistent performance. If you ever need assistance — whether it’s a technical question, a warranty claim, or help with SDA or commercial projects — our support team is here to help.

This page outlines how TEM warranty works, how to request support, and where to find the resources you need.

⭐ TEM Warranty Overview

All TEM products supplied in Australia are covered by a standard manufacturer warranty.

What’s covered

• Manufacturing defects

• Component faults

• Failures under normal use

• Mechanisms, frames, buttons and accessories

What’s not covered

• Damage caused by incorrect installation

• Misuse or modification

• Cosmetic wear from normal use

• Damage caused by external factors (moisture, impact, etc.)

If you’re unsure whether an issue is covered, our team can help assess it.

⭐ How to Make a Warranty Claim

Making a claim is simple:

1. Contact your place of purchase (Electricians: usually your distributor or wholesaler)

2. Provide:

   • Product code

   • Description of the issue

   • Installation date

   • Photos (if applicable)

3. The item will be assessed and replaced or credited according to warranty terms.

If you purchased directly from TEM, you can contact us using the support form below.

⭐ Technical Support

Our technical support team can assist with:

• Installation questions

• Wiring diagrams

• SDA set layouts

• Product compatibility

• Troubleshooting

• Replacement guidance

• Project support

Support is available to all approved trade partners.

[Contact Technical Support]

⭐ SDA & Project Support

For SDA providers, builders, and commercial project teams, we offer:

• SDA‑specific product guidance

• Set selection assistance

• Layout recommendations

• Product continuity planning

• Volume‑based project pricing

• Documentation for assessors and builders

If you’re working on an SDA or commercial project, reach out early — we’re here to help.

⭐ Returns & Replacements

If a product needs to be returned:

• Contact your distributor or wholesaler

• Provide the product details and issue description

• Items will be assessed and replaced or credited

For direct TEM customers, use the support form to arrange a return.

⭐ Need help?

If you have a question about installation, warranty, SDA sets, or product selection, our team is ready to assist.